USE CODE 'NY22' AT CHECKOUT FOR 5% OFF!
USE CODE 'NY22' AT CHECKOUT FOR 5% OFF!

FAQs

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 5-7 days production time for your order to ship out, average shipping times are 15-21 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@rivostudio.com

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100% money back guarantee if the product is defective or damaged, We will send you a replacement of defective pieces/product. If you are not satisfied with the replacement/s, we give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all - a name and order number on the returned parcels.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at  info@rivostudio.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 12 hours of incorrect submission. 

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-20 business days.

I have a question that wasn't answered, can you please help? 

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@rivostudio.com and we will be happy to assist you in any way we can. 

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.